1. Where We Ship
ManscapedMalls currently ships only within the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, other U.S. territories, APO/FPO/DPO addresses, or any international destination. Orders placed from outside our shipping area may be cancelled and refunded in full.
2. Order Processing
Orders are processed within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding weekends and U.S. federal holidays. Orders placed after 2:00 PM (ET) on a business day, or on a weekend or holiday, begin processing on the next business day.
If we need to verify information before processing an order, we will contact you using the email or phone number provided at checkout. Orders that cannot be verified may be cancelled and refunded.
3. Delivery Time
After processing, standard delivery usually takes 3–5 business days. This means most orders arrive within approximately 4–7 business days after checkout. Delivery times are estimates provided by the carrier and are not guaranteed. Weather, carrier delays, and periods of high order volume can occasionally extend delivery time.
4. Shipping Cost
Standard shipping is free for all eligible orders within the 48 contiguous United States. There are no handling fees, fuel surcharges, or additional shipping charges added after checkout.
5. Carriers and Tracking
We use qualified carriers such as USPS, UPS, or FedEx. The carrier is selected at our discretion based on your address, package size, and the service level available for your location. Once your order ships, we will send tracking information to the email address provided at checkout when the carrier makes it available.
6. Delivery Address Accuracy
Please confirm that your shipping address is complete and correct before submitting your order. We are not responsible for orders delivered to an address that was entered incorrectly by the customer. If you notice an error after placing your order, contact us immediately at info@manscapedmalls.my. If the order has not yet shipped, we will do our best to update the address.
7. Lost, Delayed, or Damaged Shipments
If tracking shows no movement for several business days, or if your package arrives damaged, contact us at info@manscapedmalls.my with your order number. We will open an investigation with the carrier and work toward a fair resolution. Do not discard damaged packaging or the item until the issue is resolved.
8. Taxes
Any applicable sales tax is calculated at checkout based on the delivery address and applicable law. Shipping is free, and no additional shipping charges will be added after checkout.
9. Questions
For shipping questions, contact us at info@manscapedmalls.my or call +1 304-619-3589 during service hours: Monday – Friday, 9:00 AM – 6:00 PM (ET).