We want you to be satisfied with your purchase. This page explains how returns and refunds work at ManscapedMalls.
Return Window
You may request a return within 30 calendar days from the date your order is delivered. The delivery date is determined by the carrier’s tracking information. Requests made after this window may be declined unless the item arrived damaged, defective, or incorrect.
Return Conditions
To be eligible for a return, the item must be:
- Unused
- In its original packaging
- Complete with all parts, accessories, manuals, and inserts
- Free from damage that occurred after delivery
Items that have been used, damaged after delivery, or are missing original packaging or parts may not be eligible for a return unless they arrived defective or incorrect.
How to Start a Return
Email info@manscapedmalls.my with:
- Your order number
- The email address used at checkout
- A brief explanation of the reason for the return
- Photos if the item arrived damaged, defective, or incorrect
We will review your request and respond within 1–2 business days. If approved, we will send return instructions and a prepaid return label. Do not send any item back before contacting us. Unauthorized returns may be delayed or refused.
Return Shipping
For approved returns, return shipping is free. We do not charge restocking fees. A prepaid return label will be provided when the return is approved.
Return Address
After approval, send your return to:
ManscapedMalls Returns
138 Bel Air Drive
Summersville, WV 26651
United States
Refund Processing
Once we receive your returned item, we inspect it within 1–2 business days. If it meets the return conditions, we process the refund to your original payment method. After processing, it usually takes 7–10 business days for the refund to appear on your statement. PayPal refunds may appear sooner, but timing depends on the payment provider.
Damaged, Defective, or Incorrect Items
If your item arrived damaged, defective, or is not the item you ordered, contact us within 30 calendar days of delivery. Include your order number and, if possible, photos of the item and packaging. We will cover return shipping and offer a replacement or refund, subject to availability.
Exchanges
Exchanges may be available depending on inventory. Contact us before returning an item if you prefer an exchange. If the requested item is unavailable, we will process a refund instead.
Items Not Eligible for Return
Unless they arrived damaged, defective, or incorrect, the following may not be eligible for return:
- Used items
- Items damaged after delivery
- Items missing original packaging or parts
- Items returned without prior approval
If you are unsure whether your item qualifies, contact us before sending anything back.
Contact for Returns
Email: info@manscapedmalls.my
Phone: +1 304-619-3589
Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)